Director of Operations

San Francisco, CA

Full Time

Business Operations

Executive

About Heath
Heath Ceramics is a California company making dinnerware and architectural tiles of good and enduring design for over 75 years. We are design-led, with the mission of creating products of beauty and integrity, while designing, manufacturing, and running our business in a way that's better for society and our planet. Our products are designed, manufactured, and sold in our two California factories and four showrooms, ensuring accountability in our process, from beginning to end. As a Certified B Corp, we maintain high social responsibility standards, environmental performance, and transparency. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing, making, and sharing. We believe in providing a living wage, full health and welfare benefits, and a place for meaningful work.

Position Summary
The Director of Operations leads operational planning and drives company-wide alignment by translating strategy into scalable processes, systems, and routines. This role provides operational leadership and strategic insight as part of Heath’s Executive Leadership Team, helping guide the company’s direction and performance.

This role creates alignment across teams, systems, and planning cycles, ensuring day-to-day operations flow smoothly and are connected to long-term goals. You’ll lead our planning, inventory, and data strategy while ensuring that systems, reporting, and cross-functional processes are built to support reliable, scalable, and efficient operations. As a member of Heath’s Executive Leadership Team, you’ll help guide the company’s overall direction while keeping our operational engine strong, smart, and aligned. This role requires someone fluent in the complexities of a vertically integrated business where manufacturing, inventory, planning, retail, and e-commerce all intersect.

Position Responsibilities

Lead demand planning, supply planning, and inventory management processes to ensure optimal product availability and fulfillment across all sales channels, including retail, e-commerce, and wholesale.
Partner on the strategy and evolution of core systems - particularly Shopify and Netsuite - to ensure they support integration, automation, and reporting across planning, inventory, manufacturing, sales, e-commerce, marketing, product development, and finance. Lead ongoing evaluation and optimization of NetSuite workflows and reporting tools in collaboration with IT and business owners.
Ensure warehouse operations are aligned with planning, fulfillment, and inventory strategies through close collaboration with warehouse leadership.
Contribute to company-wide strategy and decision-making as a member of the Executive Leadership Team.
Develop and refine business intelligence tools, reporting frameworks, and performance dashboards to enhance forecasting accuracy, inventory turns, and operational visibility.
Serve as the operational partner to merchandising, product development, marketing, sales, e-commerce, and manufacturing, helping translate vision into executable plans.
Represent operations in cross-functional planning, leadership meetings, and key initiatives.
Establish and maintain a structured operational cadence, including seasonal and monthly planning cycles, S&OP processes, and contingency planning frameworks.
Mentor and support teams at the intersection of planning, systems, and analytics, fostering a culture of operational excellence, continuous improvement, and collaboration.
Lead change management efforts across operations, ensuring clear communication, aligned planning, and team engagement as new processes, systems, and priorities evolve.

Qualifications

Bachelor’s degree or equivalent experience in business operations, supply chain, or a related field
Experience in both retail and manufacturing environments is strongly preferred.
10+ years in operations, planning, or supply chain roles with increasing scope.
5+ years managing cross-functional teams and systems with the ability to guide and grow teams that support inventory planning, demand planning, and system optimization.
Expertise in forecasting methodologies, capacity planning, distribution logistics, inventory control, master scheduling, production planning, fulfillment optimization, and inventory management.
Experience with operational process improvement methodologies (e.g., Lean, Six Sigma) strongly preferred.
Strong strategic thinking with the ability to toggle between the big picture and fine detail.
Excellent cross-functional communication and influence.
Experience creating business processes, calendars, and reporting structures.
Calm under pressure, collaborative by nature, biased toward action.

Licenses/Certifications

CPIM, CSCP, or equivalent supply chain certifications preferred

Required Technology/Software skills

Advanced NetSuite experience
Experience with Shopify Pro (POS and e-commerce)
Google Suite fluency
Familiarity with business intelligence tools

Work Environment, Hours, & Compensation
This is a full-time, exempt position, typically Monday through Friday with occasional weekend work for system upgrades, inventory cycles or large all-hand-on deck events. While we embrace a hybrid work model, in-person collaboration is a valued part of our culture. This role has flexibility to work from our San Francisco or Sausalito offices. Up to two remote workdays per week are available. The salary range for this position is $160,000 – $175,000, based on experience.

Benefits
We are committed to your health and well-being. Heath offers a comprehensive benefits package for full-time employees that includes a choice of medical plans, dental, vision, acupuncture and chiropractic, as well life insurance. An annual 401(k) contribution that grows with job tenure. We offer a generous time-off allocation and a great discount on all Heath Ceramics products.

Proud Equal Opportunity Employer
At Heath, we don’t just accept difference — we celebrate it, we support it. Heath is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.

How to Apply
If you’d like to be considered for this role, please submit your resume along with a cover letter that thoughtfully outlines your interest and qualifications. We’re especially interested in hearing how your experience aligns with the position and why you’re excited about the opportunity to join our team. Thank you for your interest—we look forward to hearing from you!

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