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Retail Sales Specialist, Tile

About Heath
What began as a historic pottery in 1948, has evolved into a collection of businesses anchored in designing and making products, spaces, and experiences of exceptional beauty and uncompromising integrity. We are a manufacturer, led by design and sustainable business practices. We have a very diverse workplace of 200 employees that encompasses manufacturing, retail, design, communications, digital, and administrative functions. Our original Sausalito location houses our dinnerware factory and showroom. Heath San Francisco houses our tile factory, along with a showroom, clay studio and newsstand; our SF Ferry Building location is a small, but mighty, showroom; and Heath LA, a showroom and clay studio. Learn more about our company, at heathceramics.com.

Position Summary

Our Sales Specialists are people who enjoy beautiful, useful quality products, and who possess an affinity for great craft and design. Success in this role depends on the ability to listen to customers, and help them turn their tile design ideas into reality with your thorough understanding of Heath products.

Our clientele at Heath ranges from architects and designers to chefs, design savvy shoppers, out-of-towners and gift registrants. Our ideal candidate has an open, friendly demeanor, an appreciation for Heath Ceramics and an eagerness to learn more about the rich history of our company and designs. They will have an eye for detail and will be able to create a store environment that surprises and delights our customers each time they walk through our door.

This retail Sales Specialist position has been established to support the retail (In-Stock) tile and Made-to-Order tile business within our Los Angeles showroom with a focus on tile expertise, establishing expert leadership, and focus on presenting our tile collections features and benefits to walk-in customers, be they homeowners (end-users), contractors, or Design Trade.

This person will also play an important part in showroom sales and operations across all other product categories  as directed by showroom managers. This sales specialist must be responsive, organized and flexible.  This role will also provide coverage for Tile Specialist staff who are on vacation, in the field, or out of the office.  

Sales Responsibilities

_ Creates a positive first impression with showroom customers. Understands the overall customer needs of the entire showroom and balances focus and coverage based on those needs.

_ Exhibits an authentic and friendly approach to initiating conversation

_ Is fully knowledgeable about Heath tile, dinnerware and Heath Home products

_ Implements storytelling to inspire clients to enjoy our products and company vision, Heath’s philosophy and history

_ Develops long-term relationships with clients

_ Possesses agility to deal with diverse customers in a calm and thoughtful manner

_ Accepts and takes initiative to complete store routines, housekeeping and store presentation

_ Helps to ensure strong awareness of ticketing and inventory integrity for all product

_ Understands all transaction types within the POS system and ensures 100% accuracy in all tender types, including cash and charge transactions-demonstrate strong data integrity

_ Maintain overall appearance and organization of the sales floor and employee areas, pricing, shipment processing, restocking and light cleaning

Tile Responsibilities

_ Ensure all inquiries have complete information while providing a thoughtful and enjoyable customer experience

_  Assist customers in store with layout, color and functionality

_ Must be willing and able to develop substantial knowledge about how Heath tile is made, able to tell the Heath story; and appropriate follow through with the Tile Specialists with the company ordering systems

_ Assist tile team with maintaining tile and sample stock levels as needed, including ownership of Inventory Cycle Counts for In-Stock tile and sample tile.

_ Be a go-to for the tile and showroom teams in the area of communicating tile inquiries from clients, factory updates and statuses, training ideas/opportunities/issues

_ Work with tile and management teams to help organize and participate tile trainings for showroom staff
_ Know the spec sheets and catalogs extremely well and be able to communicate and demonstrate their usefulness as a tool to showroom staff (ongoing education)

_ Build a working knowledge of the local Los Angeles tile industry and share information on a regular basis  

Other Responsibilities

The right people for this job are energetic, outgoing, love retail and design!

_ Skilled problem-solver with strong math and spatial skills with a strong sense of data integrity

_ Excellent communication and organizational skills and a good eye for detail

_ Comfortable interacting with both DIY customers and Design Trade - professional approach and consultative style

_ Ability to prioritize, multi-task, take initiative and work well with others

_ Willingness to learn and teach your customers

_ Ability to lift up to 30 pounds and stand for long periods

Skills

_ Google Docs/Excel

_ iVend Register System (will train)

_ Basic SAP training will be provided

Physical Requirements

_ Ability to stand and walk for extended periods of time

_ Ability to lift, reach and grasp 30 lbs of ceramic dinnerware/tile and to push/pull carts and bins of merchandise repeatedly throughout the day

_ Daily showroom activities, including processing of shipments, merchandising product, and order fulfillments

_ Visual acuity to determine the color, accuracy, neatness, and thoroughness of the work assigned

Location and Schedule
7525 Beverly Boulevard
(between Sierra Bonita & Gardner) 
Los Angeles, CA 90036

This is a full-time position averaging 40 hrs per week on a Sunday through Thursday schedule. 

Compensation and Benefits

We are committed to your health and well-being. Heath offers a comprehensive benefit package that includes a choice of medical plan, dental, vision and life and works very hard to keep employee costs low for excellent coverage. We do not require an employee contribution for individual premiums, and we pick up a large portion of the costs for dependent coverage. A generous 401k match starts after three months on staff. Our Employee Stock Ownership Plan provides an additional retirement benefit linked to the long term performance of our company. We offer a generous time off allocation, paid family leave, and of course a healthy discount on all Heath products.

How to Apply
If you would like to be considered for this position, please send your resume and a cover letter that speaks directly to the position.

Thank you for your interest!

 

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